Managing Knowledge and Information
Building your intellectual capital
“We live in an economy where knowledge, not buildings and machinery, is the chief resource and where knowledge-workers make up the biggest part of the work force. Until well into the 20th century, most workers were manual workers. Today…40% of our total work force are knowledge-workers.”
(Peter Drucker)
The knowledge and information latent within an organisation is a valuable, essential resource for making decisions, solving problems and ensuring success. There is now so much information and knowledge available that what sets successful organisations apart is their ability to creatively develop and use them. This toolkit explains how to ensure success.
Knowledge is the intellectual capital that an organisation possesses. This is much more than data, as it includes the wealth of experience and expertise within the organisation. Increasingly, leaders are recognising the benefits of using all of their employees’ skills and knowledge, which need to be proactively managed. Knowledge and information are essential requirements for effective business decisions. As both elements are of such fundamental importance, it is valuable to have a leadership approach and an effective, simple and robust system that allows information and expertise to flow freely to key points in the organisation where it can be used by those that need it.
This toolkit explains how to use the knowledge and information latent within an organisation for making decisions, solving problems and ensuring success.
Length: 9 pages
Contents:
The Benefits
Action Checklist: Managing Knowledge and Information
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Undertake a knowledge audit
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Increase knowledge
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Maintain knowledge
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Protect knowledge
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Establish robust information systems
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Manage the flow of information
Avoiding Problems – this section includes avoiding potential pitfalls and overcoming challenges such as: ensuring security, managing costs and providing support, sharing and making information available, and being aware of legal requirements.
Dos and Don’ts
Key Questions
Things You Can Do
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Understand what information you require
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Share knowledge and information with your team
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Foster an open, knowledge-sharing environment
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Conduct regular After Action Reviews (ARRs)
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Contact customers regularly and involve senior managers
Further Action
Further Information
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