Operations and Information

Developing business innovation and effectiveness

Managing operations, information and knowledge have become vital elements in almost every organisation's drive for efficiency, customer service, competitiveness and success. Driven by massive advances in technology over the last thirty years organisations can now capture, analyse and store data in more sophisticated and valuable ways than ever before - innovating and steadily improving products, adding value and lowering costs. Yet with the opportunities have come potential pitfalls. This series of toolkits provides a practical guide to mastering creativity, innovation and problem-solving, with practical techniques to improve productivity and business performance.

Titles in the series

1. Benefiting from Information and Technology

2. Developing Your Business On-line

3. Managing Knowledge and Information

4. Mastering Creativity and Innovation

5. Problem Solving

About Leadership Checklists

Each toolkit (or checklist) is typically 10-20 pages and includes the following sections:

• Overview and benefits – what it is and why it matters
• Action checklist – the core: what to do and how to do it
• Things you can do – practical ideas and insights to ensure success
• Dos and don’ts – quick guide to the essentials
• Avoiding pitfalls – how to ensure success and avoid mistakes
• Key questions – designed to stimulate thinking and identify areas for improvement
• Further action – work-based suggestions to enhance skills and success
• Further information – details of books, organizations and online sources

Our writers not only bring top-level practical experience but also inquisitive minds, a dislike of jargon and fads, and the ability to write for leaders.

Developing Your Business Online

This toolkit explains how to harness the power of the Internet to develop your business.
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Benefiting From Information and Technology

This toolkit explains how to make sure you're getting the most from your IT investments.
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Managing Knowledge and Information

The knowledge and information latent within an organisation is a valuable, essential resource for making decisions, solving problems and ensuring success. This toolkit explains how to ensure success.

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Mastering Creativity and Innovation

This toolkit explains about creativity and innovation, outlining techniques to unlock people's creative potential.

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Problem Solving

This toolkit provides practical techniques to help you creatively solve problems.

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Toolkits are fully comprehensive, action-oriented and sold with unlimited rights to reproduce, adapt and distribute within your organization
Purchases are available online and can be accessed at any time via your account